panaloko Privacy Policy

When you register and use panaloko, we collect certain personal information that is necessary to operate your account and comply with applicable regulations in the Philippines. This includes your full name, date of birth, email address, mobile number, and the payment details you provide when making deposits or requesting withdrawals. We also collect technical data such as your device type, browser, IP address, and session activity to help us maintain platform security and improve your experience. During the identity verification process, we may request a government-issued ID or other supporting documents as required by Philippine regulations. All information you submit must be accurate and up to date — providing false details is a breach of our Terms and Conditions. We only collect what is genuinely needed and do not ask for information beyond what is required to run your account safely. If you contact our support team, records of those communications may also be retained to help resolve future queries.

The personal information we collect is used primarily to create and manage your panaloko account, process your deposits and withdrawals in Philippine pesos, and verify your identity in line with our legal obligations. We also use your data to monitor gameplay activity, detect fraud or suspicious behaviour, and ensure that our platform remains fair and secure for all Filipino players. Your contact details may be used to send you important account notifications, security alerts, or updates about changes to our policies — we do not send unsolicited marketing messages without your consent. Aggregated and anonymised data may be used internally to analyse platform performance and improve the overall user experience. We do not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. Where we share data with trusted service providers — such as payment processors or identity verification partners — those parties are contractually bound to handle your information securely and only for the purposes we specify. All data use is governed by the applicable data privacy laws of the Philippines, including the Data Privacy Act of 2012.

panaloko does not share your personal information with third parties except in the limited circumstances described in this policy. We may share data with payment service providers and banking partners in the Philippines who process your transactions, but only to the extent necessary to complete those transactions securely. Identity verification partners may receive copies of your submitted documents solely for the purpose of confirming your eligibility to use the platform. In cases where we are legally required to disclose information — for example, in response to a valid court order, regulatory request, or law enforcement inquiry under Philippine law — we will comply with those obligations. If panaloko undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, subject to the same privacy protections described here. We will never disclose your personal information to advertisers, data brokers, or unrelated third parties for commercial gain. Any third party that receives your data on our behalf is required to maintain appropriate security measures and is prohibited from using it for any purpose beyond what we have authorised.

Your personal information is stored on secure servers with access controls, encryption, and regular security audits to protect against unauthorised access, loss, or misuse. We retain your account data for as long as your account remains active and for a reasonable period thereafter, as required by Philippine financial regulations and anti-money laundering obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following the closure of your account, in line with regulatory requirements. When data is no longer needed and retention obligations have been met, we securely delete or anonymise it so that it can no longer be linked to you. You may request the deletion of your personal data at any time, subject to our legal obligations to retain certain records. We take reasonable technical and organisational measures to protect your data from breaches, and in the event of a significant data incident, we will notify affected players and the relevant Philippine authorities as required by law. Our data storage practices are reviewed regularly to ensure they remain aligned with current best practices and applicable regulations.

panaloko uses cookies and similar tracking technologies to make the platform function correctly, remember your preferences, and analyse how players interact with our pages. Essential cookies are required for the platform to operate — for example, to keep you logged in during a session — and cannot be disabled without affecting your ability to use the site. Analytical cookies help us understand which features are most used and where improvements can be made, using aggregated data that does not identify you personally. We do not use third-party advertising cookies or allow external ad networks to track your behaviour across other websites through our platform. You can manage your cookie preferences through your browser settings, though disabling certain cookies may limit some functionality. By continuing to use panaloko after being informed of our cookie practices, you consent to the use of essential and analytical cookies as described. We review our cookie usage periodically and update this section whenever our practices change.

Under the Philippine Data Privacy Act of 2012, you have the right to access the personal information we hold about you, request corrections to any inaccurate data, and ask us to delete your data where there is no longer a lawful basis for retaining it. You also have the right to object to certain types of data processing and to request that we restrict how we use your information while a complaint or query is being resolved. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, you can contact our support team using the details provided in the footer of this page, and we will respond within the timeframe required by applicable law. We will never penalise you for exercising your data rights, and we are committed to handling all such requests with care and respect. Please note that some requests may be subject to identity verification before we can act on them, to ensure we are responding to the correct account holder. For more information about your rights under Philippine data privacy law, you may also visit the official website of the National Privacy Commission.

panaloko may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or the services we offer to Filipino players. When we make material changes, we will notify registered players through in-platform alerts or other appropriate communication channels, and the updated policy will be published on this page with a revised effective date. Your continued use of the platform after any changes have been published constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes, you should stop using the platform and may request account closure by contacting our support team. We encourage you to review this page periodically so you are always aware of how your information is being handled. This policy is governed by the laws of the Philippines, and any disputes relating to data privacy will be subject to the jurisdiction of the appropriate Philippine authorities. If you have any questions about this policy or how your data is used, please refer to the FAQ page or reach out to our support team directly.